A. What you're buying:
b. Item support: Authors can choose whether or not to support certain items. If an author chooses to support an item, this will be identified on the item page. All supported items include a support period. You can buy support extensions on these items. Your right to access Item Support requires an Reskin Aliendroid account.
To learn more about item support, like what items are covered, what authors provide, the support period and support extension options, see the item support policy.
c. Buyer Services: In addition to the use of the platform, when you ‘buy’ an item you also receive buyer services from Reskin Aliendroid like 24/7 buyer support, fraud protection, item quality control and other related buyer services.
We will assess refund or credit requests (if you have an Reskin Aliendroid account) on their merits, considering the digital nature of Reskin Aliendroid items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:
a. you have changed your mind about an item;
b. you bought an item by mistake;
c. you do not have sufficient expertise to use the item;
d. you ask for goodwill; or
e. you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).